138 Highlights 37 Differences 0 Reactions 0 Likes

Voilà Facts: 145 Details & 138 Highlights

From general information, product range & inventory, pricing & payment options & delivery & fulfillment to extra bonuses, the Voilà lists 145 features & details you’ll appreciate in a side-by-side world.

Supermod

M. N. Lindasari

183 Products

Moderator

Esy Tria K

1081 Products

86 Points

Voilà

Not-So-Humble Badges Only winners wear this.

best online grocery service for healthy eaters

No.

8th

best online grocery service for healthy eaters

Highlights ¹³⁸

No extras. Just what matters.

Why is Voilà better than other online grocery services ?

General Information Product Range & Inventory Pricing & Payment Options Delivery & Fulfillment Ordering Experience Customer Support & Assistance Delivery Staff & Handling Quality Return & Refund Policy Technology & Integration Sustainability & Ethics Marketing & Promotions Customer Satisfaction & Ratings

General Information

Established Since 2020 The year the service was launched to the public.
Service Type: Marketplace,Direct Retailer Defines whether the platform is a marketplace, direct retailer, or hybrid model.
Operates In Greater Toronto and Hamilton Area, Ottawa-Gatineau, Greater Montreal Area, Quebec City, Calgary, Edmonton Lists specific countries, states, or cities where the service operates.
Based In Sobeys Inc., Nova Scotia, Canada The main operational or registered address of the business.
Service Name: Voilà The official name of the online grocery service.
Service Coverage: Regional Indicates the geographic extent of the service coverage.

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Product Range & Inventory

Offers A Wide Range Of Organic Goods Shows if the service offers organic groceries or products. with a difference of 86.0 points
Offers Fresh Produce Regularly Indicates whether fresh fruits and vegetables are sold. with a difference of 86.0 points
Includes Frozen Food Selections Identifies if frozen items such as meats or ready meals are available. with a difference of 89.0 points
Offers Premium Imported Products Indicates if imported items are part of the store’s catalog. with a difference of 86.0 points
Sells Locally Sourced Items Shows if the platform promotes and sells locally sourced products. with a difference of 86.0 points
Offers Exclusive Private Label Items Indicates if the service sells its own in-house brands. with a difference of 86.0 points
Provides Timely Seasonal Products Shows whether the service includes products tied to seasonal demand. with a difference of 86.0 points
Offers Items Suitable For Special Diets Indicates if the store supports diets like vegan, keto, or gluten-free. with a difference of 86.0 points
Alcoholic Products Available Specifies whether alcoholic beverages are offered. with a difference of 86.0 points
Offers Non-Food Essentials Determines if non-food products like cleaning or personal care items are sold. with a difference of 86.0 points
Inventory Update Frequency: Real-Time Indicates how frequently stock levels are updated.
Stock Visibility Accuracy: High Measures the reliability of displayed stock availability.
Product Substitution Policy: Automatic Defines how substitutions are handled when items are unavailable.
Covers Essential Categories Like Produce,Dairy,Meat,Bakery,Beverages,Pantry,Snacks,Household Lists main grocery categories available on the platform.

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Pricing & Payment Options

Price Range: Medium Indicates the general price level of listed products.
Maintains Full Transparency On All Prices Whether all prices and fees are clearly shown to customers. with a difference of 86.0 points
Regular Discounts And Deals Offered Shows if discounts or price reductions are offered regularly. with a difference of 86.0 points
Supports Coupon Redemption For Savings Determines if customers can use coupons at checkout. with a difference of 86.0 points
Offers Loyalty Rewards To Repeat Buyers Indicates whether a customer loyalty program exists. with a difference of 86.0 points
Membership Plan Provides Added Benefits Determines if there’s an optional membership or subscription plan. with a difference of 86.0 points
Offers Special Savings For Subscribed Deliveries Shows if recurring subscription purchases receive discounts. with a difference of 86.0 points
Minimum Order Value: $35 The minimum spend required for checkout or delivery eligibility.
Displays All Fees Transparently Whether taxes and delivery fees are shown before checkout. with a difference of 84.0 points
Invoices Are Available For Every Purchase Indicates if customers receive invoices or receipts for purchases. with a difference of 88.0 points
Payment Methods Supported: Credit Card,Debit Card,Bank Transfer,Digital Wallet Lists the accepted payment methods.
3.12 days faster refund processing Average number of days required to complete a refund. 3.0 days vs 6.1 days

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Delivery & Fulfillment

Delivery Modes: Home Delivery,Pickup,Locker Lists available delivery or fulfillment modes.
Delivery Partners: Safeway, Sobeys, IGA Lists logistics companies or internal fleets used for delivery.
Delivery Fee Policy: Flat Rate Describes how delivery fees are calculated.
Flexible Rescheduling Options Available Indicates if customers can reschedule their delivery time. with a difference of 87.0 points
Packaging Type: Paper,Reusable Specifies packaging materials used for orders.
Delivery Coverage Area: Regional Defines the geographical delivery coverage.
Delivery Time Slots: Half-Day Defines the available time slot options for delivery.
Offers Express Delivery Service Whether express or fast-track delivery is offered. with a difference of 86.0 points
Allows Precise Delivery Scheduling Shows if customers can choose specific delivery times. with a difference of 87.0 points
Minimum Order for Free Delivery: $35 Minimum order value needed to get free delivery.
2.15 hours quicker delivery The average time it takes to deliver an order. 1.0 hours vs 3.1 hours
Maintains Cold Chain For Fresh Items Ensures perishable items are kept fresh during transit. with a difference of 89.0 points
Uses Van,Bike For Deliveries Lists vehicle types used for delivery operations.
Real-Time Order Tracking Available Determines if users can track their orders in real-time. with a difference of 86.0 points
Offers Safe Contactless Delivery Allows customers to receive deliveries without direct contact. with a difference of 86.0 points
16.65 hours faster resolution Average time to resolve delivery-related problems. 2.0 hours vs 18.6 hours
Offers Convenient Pickup Point Options Shows if customers can collect orders from designated pickup locations. with a difference of 84.0 points

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Ordering Experience

Website UI Quality: Excellent Measures the user interface quality of the website.
Mobile App UI Quality: Good Evaluates how intuitive and responsive the mobile app is.
Search Function Accuracy: High Reflects how well the search feature finds relevant products.
Category Navigation Ease: Easy Rates how easy it is to navigate through categories.
Product Image Quality: High Reflects clarity and consistency of product photos.
Product Information Detail: Comprehensive Measures the completeness of product details and descriptions.
Personalization Level: Moderate Indicates how personalized the shopping experience is.
Product Recommendation Accuracy: High Reflects how relevant suggested items are.
Allows Users To Modify Placed Orders Indicates if users can modify their order after checkout. with a difference of 86.0 points
Enables Users To Create And Reuse Shopping Lists Whether users can save or manage shopping lists. with a difference of 86.0 points
Saves Cart Items Even After Logout Determines if cart contents are saved across sessions. with a difference of 86.0 points
Simplifies Shopping With A Repeat Order Option Indicates whether users can reorder past purchases easily. with a difference of 86.0 points
Sends Alerts Before Substitutions Are Made Shows whether users are notified before item substitutions. with a difference of 86.0 points
4.76 seconds faster order confirmation Average time to confirm an order after submission. 10.0 seconds vs 14.8 seconds
Shopping Data Synced Across All Devices Whether shopping data syncs across devices. with a difference of 86.0 points

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Customer Support & Assistance

Support Channels: Live Chat,Email,Phone,Social Media,In-App Messaging Types of communication methods available for customer support.
Feedback Collection Method: Survey,Email,App Form Methods used to collect customer feedback.
FAQ Coverage Depth: Extensive Measures how detailed and comprehensive the FAQ section is.
Smart Chatbot Assists Customers Instantly Determines if automated chatbot assistance is offered for quick responses. with a difference of 87.0 points
Provides 24/7 Customer Service The operating hours of customer support.
Provides Multilingual Customer Assistance Indicates whether the service supports multiple languages in assistance. with a difference of 86.0 points
12.41 hours faster complaint resolution Average duration to resolve customer complaints. 1.0 hours vs 13.4 hours
Refund Assistance Quality: Good Quality of customer support provided during refund requests.
Order Issue Assistance Quality: Good Quality of support provided for resolving order-related issues.
Inclusive Support Available For Accessibility Needs Indicates if customer support is accessible for users with disabilities. with a difference of 86.0 points
Help Center Available For Assistance Shows whether there is a dedicated help center for users. with a difference of 86.0 points
Contact Transparency: Full Indicates how clearly contact details are displayed to users.

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Delivery Staff & Handling Quality

Delivery Staff Training: Certified Indicates the level of formal training received by delivery staff.
Staff Carry Proper Identification During Delivery Determines whether staff wear visible ID or badges for verification. with a difference of 86.0 points
Delivery Staff Meet Hygiene Compliance Standards Indicates adherence to hygiene protocols during delivery. with a difference of 90.0 points
Staff Wear Standardized Uniforms Shows if delivery staff wear consistent and clean uniforms.
Delivery Staff Show Excellent Courtesy To Customers Measures politeness and professionalism during delivery.
Items Are Handled With Excellent Care Reflects how carefully staff handle grocery items during delivery.
Packaging Damage Rate: Very Low Indicates how often product packaging arrives damaged.
Timeliness Accuracy: Excellent Shows how accurately delivery times match the promised schedule.
Safety Protocols Are Strictly Followed Indicates if staff comply with safety protocols (e.g., food safety, traffic). with a difference of 90.0 points
Proper Temperature Control Maintained For Perishables Determines if staff maintain appropriate temperature for perishables. with a difference of 95.0 points
Customers Can Rate Delivery Performance Indicates if customers can rate or review delivery staff. with a difference of 86.0 points

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Return & Refund Policy

Return Eligibility: Non-Perishable Specifies which types of items are eligible for return.
Return Exceptions: Fresh Produce,Frozen Items Lists product categories excluded from return eligibility.
Return Pickup Provided For Convenience Indicates whether the platform arranges pickup for returned products. with a difference of 86.0 points
Refund Issued Via Original Payment The form in which the refund is issued.
2.76 days shorter refund duration Average number of days required to complete a refund. 3.0 days vs 5.8 days
Refund Tracking Improves Transparency Shows if customers can monitor refund progress. with a difference of 87.0 points
Customers Receive Refund Status Notifications Determines if users are notified when refund status changes. with a difference of 86.0 points
Replacement Option Available For Defective Items Indicates if customers can opt for item replacement instead of refund. with a difference of 86.0 points
Policy Transparency: Full Indicates how clearly return and refund policies are explained to users.

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Technology & Integration

Operates On A Web App,Mobile App Platform Indicates the main platform type used for the service.
Compatible With Major Third-Party Services Determines if the system supports integration with third-party tools. with a difference of 86.0 points
Real-Time Order Analytics Available Indicates if administrators can access detailed order analytics dashboards. with a difference of 87.0 points
Supports 2Fa For Enhanced Security Indicates if users can enable two-factor authentication for security. with a difference of 90.0 points
Supports Android,iOS Mobile Platforms Specifies supported mobile app platforms.
0.35 sec faster web performance Average page load speed for the website. 2.0 sec vs 2.4 sec
System Uptime Guarantee: Excellent Represents system reliability or uptime consistency.
Supports App Connectivity Indicates whether the platform connects smoothly with other apps or partner systems. with a difference of 89.0 points
Real-Time Stock Update Shows if stock information is updated instantly to reflect real product availability. with a difference of 89.0 points
Offers Smart Product Recommendations Uses intelligent systems to suggest products based on user preferences or browsing history. with a difference of 91.0 points
Offers Personalized Shopping Features Provides tailored shopping experiences such as custom deals or product suggestions. with a difference of 89.0 points
Provides Smart Automation Features Refers to use of intelligent automation to improve speed, efficiency, and accuracy. with a difference of 91.0 points
Performance Under High Demand: Excellent Reflects how well the system performs during heavy order loads.

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Sustainability & Ethics

Uses Eco-Friendly Packaging Materials Indicates if the service uses sustainable or biodegradable packaging materials. with a difference of 89.0 points
Recyclable Packaging Rate: Fully Indicates the extent of recyclable materials used in packaging.
Offers Eco-Friendly Delivery Option Determines whether customers can choose eco-friendly delivery modes (e.g., bike, EV). with a difference of 87.0 points
Actively Implements Plastic Reduction Measures Shows whether there are initiatives to reduce plastic usage. with a difference of 86.0 points
Operates Under A Waste Reduction Initiative Indicates if there is a formal waste reduction or zero-waste policy. with a difference of 86.0 points
Runs Active Carbon Offset Initiatives Shows if the service offsets carbon emissions through environmental programs. with a difference of 86.0 points
Uses Renewable Energy Sources Indicates if the company uses renewable energy for operations or logistics. with a difference of 87.0 points
Local Sourcing Percentage: High Reflects how much of the product inventory is locally sourced.
Offers Fair Trade-Certified Goods Indicates whether fair trade-certified products are available. with a difference of 89.0 points
Upholds Supplier Ethics Compliance Indicates if the service enforces ethical standards for suppliers. with a difference of 90.0 points
Actively Donates Surplus Food To Communities Determines if unsold or surplus food is donated to charities. with a difference of 86.0 points
Sustainability Reporting Transparency: Full Shows how openly the company reports sustainability performance.

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Marketing & Promotions

Promotional Campaign Frequency: Monthly How often promotional campaigns are launched.
Offers Engaging Seasonal Campaigns Indicates if seasonal or holiday-specific campaigns are offered. with a difference of 89.0 points
Uses Multiple Channels Email,Social Media,Search Ads,Influencers For Broad Audience Reach Types of marketing channels used to reach customers.
Collaborates With Influencers To Increase Brand Awareness Whether the service partners with influencers to promote products. with a difference of 86.0 points
Strong Online Presence Strong Enhances Brand Engagement Reflects how active and engaging the service is on social media.
Customers Interact Actively With The Platform High Measures the level of customer interaction with the platform.
Provides Attractive Loyalty Program Points To Retain Customers Defines the type of loyalty program offered.
Offers Appealing Cashback Options Indicates whether cashback options are provided to customers. with a difference of 86.0 points
Referral Program Encourages User Growth Shows if users can refer others to earn rewards. with a difference of 86.0 points

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Customer Satisfaction & Ratings

Average Customer Rating: 4.5/5 The mean star rating given by customers across review platforms.
App Store Rating: 4.7/5 Average rating of the mobile app in app stores.
Website Trust Score: High Reflects how trustworthy the website is perceived to be.
Repeat Customer Rate: High Indicates the percentage of returning customers.
User Recommendation Rate: High Measures how likely users are to recommend the service.
Brand Loyalty Score: 3/5 Composite score based on repeat purchases and retention.
Complaint Rate: Very Low Reflects how often customer complaints occur.
Resolution Satisfaction: Excellent Shows how satisfied users are with problem resolution.

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Quick Take

The essentials that matter—nothing extra

A fast snapshot of the Voilà, covering its standout detail and what you can expect right out of the box.

Voilà

Voilà by Walmart offers convenient grocery delivery, providing fresh produce, pantry staples, and household essentials. You can shop online and have everything delivered straight to your door.

Details & Facts ¹⁴⁵

Features measured. Drama avoided.

Real specs, real comparisons. The Voilà goes under the lens with full features breakdown and head-to-head vs other online grocery services.

General Information ⁶

Voilà Launch Year

When was the service launched?

80 Voilà 0 Votes 2020

0 Online Grocery Services in this range 2018

Voilà

Voilà launched in 2020, bringing an innovative online grocery service to Canadian customers.

The year the service was launched to the public.

Voilà Service Type

What type of grocery service is it?

87 Voilà 0 Votes Marketplace, Direct Retailer

0 Online Grocery Services in this range Marketplace, Direct Retailer

Voilà

Voilà operates both as a marketplace for various retailers and as a direct seller of grocery items.

Defines whether the platform is a marketplace, direct retailer, or hybrid model.

Voilà Operating Regions

Where does this service operate?

88 Voilà 0 Votes Greater Toronto and Hamilton Area, Ottawa-Gatineau, Greater Montreal Area, Quebec City, Calgary, Edmonton

0 Online Grocery Services in this range The United States

Voilà

Voilà serves a large portion of Canada, including major cities in Ontario, Quebec, and Alberta, expanding its coverage regularly.

Lists specific countries, states, or cities where the service operates.

Voilà Headquarters Location

Where is the company headquartered?

85 Voilà 0 Votes Sobeys Inc., Nova Scotia, Canada

0 Online Grocery Services in this range United States

Voilà

Sobeys Inc. is a major Canadian grocery chain, with Voilà being one of its key online services.

The main operational or registered address of the business.

Voilà Service Name

What is the name of the service?

83 Voilà 0 Votes Voilà

0 Online Grocery Services in this range Voilà

Voilà

Voilà is known for its reliable grocery delivery and curbside pickup services, providing customers with fresh products and ease of access.

The official name of the online grocery service.

Voilà Service Coverage

What is the coverage area of the service?

82 Voilà 0 Votes Regional

0 Online Grocery Services in this range National

Voilà

Voilà is available regionally across Canada, focusing on urban centers for faster delivery.

Indicates the geographic extent of the service coverage.

Product Range & Inventory ¹⁵

Voilà Organic Products

Does the platform offer organic products?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà offers a selection of organic products, supporting a healthier lifestyle for customers.

Shows if the service offers organic groceries or products.

Voilà Fresh Produce

Does the store provide fresh produce?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Fresh produce is a staple of Voilà’s offerings, ensuring high-quality fruits and vegetables with guaranteed freshness.

Indicates whether fresh fruits and vegetables are sold.

Voilà Frozen Foods

Does the platform sell frozen foods?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The service provides a variety of frozen food options, perfect for long-term storage and convenient meal planning.

Identifies if frozen items such as meats or ready meals are available.

Voilà Imported Products

Are imported products available on the platform?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà includes imported products, giving customers access to international flavors and specialty items.

Indicates if imported items are part of the store’s catalog.

Voilà Local Products

Does the service offer local products?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Supporting local farmers and producers, Voilà stocks fresh, locally sourced ingredients where available.

Shows if the platform promotes and sells locally sourced products.

Voilà Private Label Products

Are private label products available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà’s private-label products offer value and quality, often at a more competitive price point.

Indicates if the service sells its own in-house brands.

Voilà Seasonal Items

Does it offer seasonal products?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Seasonal items reflect the time of year, with products like pumpkins in fall or fresh berries in summer.

Shows whether the service includes products tied to seasonal demand.

Voilà Specialty Diet Items

Are specialty diet products available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà caters to various dietary needs, such as gluten-free, keto, or vegan options, providing flexibility for diverse preferences.

Indicates if the store supports diets like vegan, keto, or gluten-free.

Voilà Alcohol

Does the service sell alcoholic beverages?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Alcohol is available for delivery in certain regions, where local laws permit it.

Specifies whether alcoholic beverages are offered.

Voilà Tobacco

Does the platform sell tobacco products?

No 0 Votes ~~Voilà~~

Yes Online Grocery Services in this range

Voilà

Tobacco products are not available for delivery or pickup through Voilà.

Indicates if tobacco items can be purchased through the platform.

Voilà Non-Food Items

Does the platform sell non-food items?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Non-food products, such as cleaning supplies and personal care items, are included in Voilà’s inventory.

Determines if non-food products like cleaning or personal care items are sold.

Voilà Inventory Update Frequency

How often is inventory updated?

88 Voilà 0 Votes Real-Time

0 Online Grocery Services in this range Real-Time

Voilà

Voilà updates its product inventory in real-time to reflect availability and prevent order issues.

Indicates how frequently stock levels are updated.

Voilà Stock Visibility Accuracy

How accurate is stock visibility?

80 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

With high stock visibility accuracy, customers can confidently place orders knowing product availability is up-to-date.

Measures the reliability of displayed stock availability.

Voilà Product Substitution Policy

What is the substitution policy?

89 Voilà 0 Votes Automatic

0 Online Grocery Services in this range Optional

Voilà

Voilà automatically substitutes out-of-stock items with similar products, ensuring customers receive their orders on time.

Defines how substitutions are handled when items are unavailable.

Voilà Grocery Categories Covered

What categories of groceries are offered?

90 Voilà 0 Votes Produce, Dairy, Meat, Bakery, Beverages, Pantry, Snacks, Household

0 Online Grocery Services in this range Produce, Dairy, Meat, Bakery, Beverages, Pantry, Snacks, Household

Lists main grocery categories available on the platform.

Pricing & Payment Options ¹³

Voilà Price Match Guarantee

Does the service offer a price match guarantee?

No 0 Votes ~~Voilà~~

Yes Online Grocery Services in this range

Voilà

Voilà does not offer a price match guarantee, but offers competitive pricing and discounts.

Indicates if the service matches lower competitor prices.

Voilà Price Range

What is the typical price range of items?

87 Voilà 0 Votes Medium

0 Online Grocery Services in this range Medium

Voilà

Voilà’s price range is considered medium, offering a balance between quality and affordability.

Indicates the general price level of listed products.

Voilà Price Transparency

Are product prices clearly displayed?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Price transparency ensures customers can see all costs upfront, avoiding surprises at checkout.

Whether all prices and fees are clearly shown to customers.

Voilà Discount

Are there discounts available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Discounts are available, including promotions and seasonal offers that help customers save on their grocery bills.

Shows if discounts or price reductions are offered regularly.

Voilà Coupon Support

Are coupons accepted during checkout?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà supports coupons, allowing customers to apply valid discounts at checkout.

Determines if customers can use coupons at checkout.

Voilà Loyalty Program

Does the service have a loyalty program?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà’s loyalty program rewards frequent customers with points and benefits for repeat purchases.

Indicates whether a customer loyalty program exists.

Voilà Membership Plan

Is there a membership plan for users?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

A membership plan is available, providing benefits such as free delivery for a fixed period.

Determines if there’s an optional membership or subscription plan.

Voilà Subscription Discounts

Are subscription discounts available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà offers discounts for subscription-based orders, incentivizing regular customers with savings.

Shows if recurring subscription purchases receive discounts.

Voilà Minimum Order Value

What is the minimum order value?

88 Voilà 0 Votes $35

0 Online Grocery Services in this range $30

Voilà

There is a $35 minimum order value, ensuring that deliveries are cost-effective for Voilà.

The minimum spend required for checkout or delivery eligibility.

Voilà Taxes and Fees Display

Are taxes and fees displayed clearly?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Taxes and service fees are clearly displayed during checkout for full transparency.

Whether taxes and delivery fees are shown before checkout.

Voilà Invoice

Does the platform provide invoices?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà provides invoices for each order, useful for tracking purchases and managing expenses.

Indicates if customers receive invoices or receipts for purchases.

Voilà Payment Methods Supported

What payment methods are accepted?

82 Voilà 0 Votes Credit Card, Debit Card, Bank Transfer, Digital Wallet

0 Online Grocery Services in this range Credit Card, Debit Card, Bank Transfer, Digital Wallet

Lists the accepted payment methods.

Voilà Refund Processing Time

How long does refund processing take?

3 days 0 Votes

6.12 days (Average)

Average number of days required to complete a refund.

Delivery & Fulfillment ¹⁸

Voilà Delivery Modes

What delivery modes are available?

82 Voilà 0 Votes Home Delivery, Pickup, Locker

0 Online Grocery Services in this range Home Delivery, Pickup

Voilà

Customers can choose from home delivery, curbside pickup, or locker options for maximum convenience.

Lists available delivery or fulfillment modes.

Voilà Delivery Partners

Who are the delivery partners?

83 Voilà 0 Votes Safeway, Sobeys, IGA

0 Online Grocery Services in this range Instacart

Voilà

Voilà partners with well-known grocery chains like Safeway, Sobeys, and IGA to fulfill orders.

Lists logistics companies or internal fleets used for delivery.

Voilà Delivery Fee Policy

What is the delivery fee policy?

80 Voilà 0 Votes Flat Rate

0 Online Grocery Services in this range Flat Rate

Voilà

The delivery fee follows a flat rate structure, making it simple for customers to know what to expect.

Describes how delivery fees are calculated.

Voilà Delivery Rescheduling Option

Can deliveries be rescheduled?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

If plans change, customers can reschedule their delivery, giving them flexibility in case of unexpected events.

Indicates if customers can reschedule their delivery time.

Voilà Packaging Type

What packaging materials are used?

85 Voilà 0 Votes Paper, Reusable

0 Online Grocery Services in this range Paper, Biodegradable, Plastic, Reusable

Voilà

Voilà uses paper and reusable bags for packaging, focusing on sustainability.

Specifies packaging materials used for orders.

Voilà Delivery Coverage Area

What is the delivery coverage area?

85 Voilà 0 Votes Regional

0 Online Grocery Services in this range National

Voilà

The service is available regionally, focusing on urban areas where demand is highest.

Defines the geographical delivery coverage.

Voilà Delivery Time Slots

What time slots are offered?

80 Voilà 0 Votes Half-Day

0 Online Grocery Services in this range Hourly

Voilà

Delivery slots are available in half-day intervals, making scheduling easier for customers.

Defines the available time slot options for delivery.

Voilà Same-Day Delivery

Is same-day delivery supported?

No 0 Votes ~~Voilà~~

Yes Online Grocery Services in this range

Voilà

Same-day delivery is not available, but customers can schedule a delivery at a convenient time.

Indicates whether same-day delivery service is available.

Voilà Express Delivery Option

Is express delivery available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà offers express delivery options for faster service, though availability may vary by location.

Whether express or fast-track delivery is offered.

Voilà Scheduled Delivery Option

Can users schedule delivery times?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers can schedule their delivery in advance to ensure it fits their timing needs.

Shows if customers can choose specific delivery times.

Voilà Minimum Order for Free Delivery

What’s the minimum order for free delivery?

78 Voilà 0 Votes $35

0 Online Grocery Services in this range $30

Voilà

Free delivery is available on orders over $35, giving customers an incentive to order more.

Minimum order value needed to get free delivery.

Voilà Average Delivery Time

What is the average delivery time?

1 hours 0 Votes

3.15 hours (Average)

Voilà

Average delivery time is about 1 hour, ensuring that groceries arrive quickly and efficiently.

The average time it takes to deliver an order.

Voilà Cold Chain Handling

Does it have cold chain handling?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Cold chain handling ensures that perishable items are kept at the right temperature during transport.

Ensures perishable items are kept fresh during transit.

Voilà Delivery Vehicle Type

What types of delivery vehicles are used?

85 Voilà 0 Votes Van, Bike

0 Online Grocery Services in this range Van, Bike, Truck

Voilà

Delivery is done by van or bike, allowing Voilà to serve a variety of locations, including urban centers.

Lists vehicle types used for delivery operations.

Voilà Order Tracking

Does the service provide order tracking?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers can track their orders in real-time, knowing when to expect delivery.

Determines if users can track their orders in real-time.

Voilà Contactless Delivery Option

Is contactless delivery available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà offers contactless delivery to ensure safety and convenience during interactions.

Allows customers to receive deliveries without direct contact.

Voilà Delivery Issue Resolution Time

How long to resolve delivery issues?

2 hours 0 Votes

18.65 hours (Average)

Voilà

Voilà aims to resolve delivery issues within 2 hours, ensuring prompt customer service.

Average time to resolve delivery-related problems.

Voilà Pickup Point

Are pickup points available for customers?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà has designated pickup points where customers can collect their orders, adding flexibility.

Shows if customers can collect orders from designated pickup locations.

Ordering Experience ¹⁷

Voilà Website UI Quality

How would you rate the website UI quality?

88 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Voilà’s website provides a seamless, easy-to-navigate experience for customers.

Measures the user interface quality of the website.

Voilà Mobile App UI Quality

How is the mobile app UI quality?

83 Voilà 0 Votes Good

0 Online Grocery Services in this range Excellent

Voilà

The mobile app offers a good user interface, though it could benefit from some enhancements.

Evaluates how intuitive and responsive the mobile app is.

Voilà Search Function Accuracy

How accurate is the product search?

90 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

Search accuracy is high, making it easy for customers to find the products they need.

Reflects how well the search feature finds relevant products.

Voilà Category Navigation Ease

How easy is it to navigate categories?

88 Voilà 0 Votes Easy

0 Online Grocery Services in this range Easy

Voilà

The category navigation is intuitive, making it easy for users to shop by section.

Rates how easy it is to navigate through categories.

Voilà Product Image Quality

How good are the product images?

87 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

High-quality product images help customers make informed decisions before purchasing.

Reflects clarity and consistency of product photos.

Voilà Product Information Detail

How detailed is product information?

88 Voilà 0 Votes Comprehensive

0 Online Grocery Services in this range Comprehensive

Voilà

Detailed product information is available to help customers choose items with confidence.

Measures the completeness of product details and descriptions.

Voilà Personalization Level

How personalized is the platform?

88 Voilà 0 Votes Moderate

0 Online Grocery Services in this range High

Voilà

Personalization options are available to help customers find relevant products based on preferences.

Indicates how personalized the shopping experience is.

Voilà Product Recommendation Accuracy

How accurate are product recommendations?

88 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

Recommendations are accurate, suggesting items customers are likely to need or enjoy.

Reflects how relevant suggested items are.

Voilà Voice Ordering

Is voice ordering supported?

No 0 Votes ~~Voilà~~

Yes Online Grocery Services in this range

Voilà

Voice ordering is not available on Voilà’s platform.

Indicates if customers can use voice commands to order.

Voilà Barcode Scan Ordering

Can products be added via barcode scan?

No 0 Votes ~~Voilà~~

Yes Online Grocery Services in this range

Voilà

Customers cannot order by scanning barcodes, limiting some shopping convenience.

Whether users can add products by scanning barcodes.

Voilà Order Modification Option

Can orders be modified after checkout?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers can modify orders, making it easier to adjust their cart before finalizing.

Indicates if users can modify their order after checkout.

Voilà Shopping List Feature

Is there a shopping list feature?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The shopping list feature allows customers to save frequently bought items for quick future orders.

Whether users can save or manage shopping lists.

Voilà Cart Persistence

Is the shopping cart saved between sessions?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà saves your cart, making it easy to return later and complete the purchase.

Determines if cart contents are saved across sessions.

Voilà Repeat Order Feature

Can users repeat past orders?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The repeat order feature simplifies future shopping, allowing customers to easily reorder their favorites.

Indicates whether users can reorder past purchases easily.

Voilà Substitution Notification

Are users notified about substitutions?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers are notified about any substitutions made to their order, ensuring transparency.

Shows whether users are notified before item substitutions.

Voilà Order Confirmation Speed

How fast is order confirmation?

10 seconds 0 Votes

14.76 seconds (Average)

Voilà

Order confirmation is almost immediate, typically within 10 seconds for a smooth checkout process.

Average time to confirm an order after submission.

Voilà Multi-Device Sync

Is multi-device sync supported?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà supports multi-device syncing, allowing customers to access their cart across different platforms.

Whether shopping data syncs across devices.

Customer Support & Assistance ¹³

Voilà Support Channels

Which support channels are available?

90 Voilà 0 Votes Live Chat, Email, Phone, Social Media, In-App Messaging

0 Online Grocery Services in this range Live Chat, Email, Phone, Social Media, In-App Messaging

Voilà

Multiple support channels ensure customers can reach Voilà’s team through their preferred communication method.

Types of communication methods available for customer support.

Voilà Feedback Collection Method

How is customer feedback collected?

85 Voilà 0 Votes Survey, Email, App Form

0 Online Grocery Services in this range Survey, Email, App Form

Voilà

Feedback is gathered via surveys, email, and app forms, ensuring all voices are heard.

Methods used to collect customer feedback.

Voilà FAQ Coverage Depth

How deep is the FAQ coverage?

87 Voilà 0 Votes Extensive

0 Online Grocery Services in this range Extensive

Voilà

Voilà’s FAQ section covers a wide range of common customer queries, providing helpful answers.

Measures how detailed and comprehensive the FAQ section is.

Voilà Chatbot Assistance

Does the service use chatbot assistance?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

A chatbot assists customers with basic inquiries and issues, enhancing support availability.

Determines if automated chatbot assistance is offered for quick responses.

Voilà Customer Service Hours

What are the customer service operating hours?

88 Voilà 0 Votes 24/7

0 Online Grocery Services in this range 24/7

Voilà

Customer support is available 24/7, ensuring help is always accessible, day or night.

The operating hours of customer support.

Voilà Response Time

What is the average response time?

5 min 0 Votes

4.35 min (Average)

Voilà

The customer service response time is rapid, typically under 5 minutes, ensuring prompt assistance.

Average time taken to respond to customer inquiries.

Voilà Multilingual Support

Is multilingual support available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Multilingual support ensures that Voilà can assist a wide range of customers across Canada.

Indicates whether the service supports multiple languages in assistance.

Voilà Complaint Resolution Time

What is the average complaint resolution time?

1 hours 0 Votes

13.41 hours (Average)

Voilà

Complaints are typically resolved within 1 hour, providing efficient service recovery.

Average duration to resolve customer complaints.

Voilà Refund Assistance Quality

How would you rate refund assistance quality?

90 Voilà 0 Votes Good

0 Online Grocery Services in this range Excellent

Voilà

Refund assistance is reliable, with a high standard of customer service.

Quality of customer support provided during refund requests.

Voilà Order Issue Assistance Quality

How effective is the assistance for order issues?

85 Voilà 0 Votes Good

0 Online Grocery Services in this range Excellent

Voilà

Assistance for order-related issues is of good quality, providing customers with helpful solutions.

Quality of support provided for resolving order-related issues.

Voilà Accessibility Support

Is accessibility support available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà is accessible to customers with disabilities, ensuring inclusivity in its services.

Indicates if customer support is accessible for users with disabilities.

Voilà Help Center

Does the platform provide a help center?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The Help Center provides comprehensive support for customers, offering answers to common questions.

Shows whether there is a dedicated help center for users.

Voilà Contact Transparency

How transparent is the contact information?

90 Voilà 0 Votes Full

0 Online Grocery Services in this range Full

Voilà

Contact transparency ensures customers can easily reach out to Voilà for any inquiries.

Indicates how clearly contact details are displayed to users.

Delivery Staff & Handling Quality ¹¹

Voilà Delivery Staff Training

What is the training level of delivery staff?

85 Voilà 0 Votes Certified

0 Online Grocery Services in this range Certified

Voilà

Delivery staff are certified, ensuring that customers receive professional and knowledgeable service.

Indicates the level of formal training received by delivery staff.

Voilà Staff Identification

Do delivery staff carry visible identification?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Delivery staff are clearly identifiable, providing trust and safety for customers.

Determines whether staff wear visible ID or badges for verification.

Voilà Hygiene Compliance

Do delivery staff follow hygiene protocols?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Hygiene compliance ensures that all products are handled in sanitary conditions during delivery.

Indicates adherence to hygiene protocols during delivery.

Voilà Delivery Uniform Standard

Do delivery staff wear standardized uniforms?

90 Voilà 0 Votes Standardized

0 Online Grocery Services in this range Standardized

Voilà

Delivery staff wear standardized uniforms, making them easily recognizable.

Shows if delivery staff wear consistent and clean uniforms.

Voilà Delivery Courtesy Rating

How courteous are the delivery staff?

90 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Delivery staff receive excellent courtesy ratings, reflecting Voilà’s commitment to customer satisfaction.

Measures politeness and professionalism during delivery.

Voilà Handling Care Quality

How is the quality of item handling?

90 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Products are handled with care to ensure that they arrive in the best condition possible.

Reflects how carefully staff handle grocery items during delivery.

Voilà Packaging Damage Rate

How often does the packaging arrive in good condition?

90 Voilà 0 Votes Very Low

0 Online Grocery Services in this range Very Low

Voilà

Voilà has a very low packaging damage rate, ensuring products arrive intact.

Indicates how often product packaging arrives damaged.

Voilà Timeliness Accuracy

How accurate are the delivery times?

85 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Timeliness is a key feature, with most orders arriving on schedule.

Shows how accurately delivery times match the promised schedule.

Voilà Safety Compliance

Do delivery staff follow safety compliance protocols?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Safety compliance ensures that all deliveries meet high safety standards.

Indicates if staff comply with safety protocols (e.g., food safety, traffic).

Voilà Temperature Control Compliance

Is temperature control maintained during delivery?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Temperature control is monitored, ensuring perishable items stay fresh throughout delivery.

Determines if staff maintain appropriate temperature for perishables.

Voilà Delivery Feedback Option

Can customers provide feedback on delivery staff?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Delivery feedback options allow customers to share their experiences for continued service improvement.

Indicates if customers can rate or review delivery staff.

Return & Refund Policy ¹⁰

Voilà Return Eligibility

Which items are eligible for return?

80 Voilà 0 Votes Non-Perishable

0 Online Grocery Services in this range Non-Perishable

Voilà

Non-perishable items are eligible for return within the policy’s time frame.

Specifies which types of items are eligible for return.

Voilà Return Exceptions

What are the return exceptions?

90 Voilà 0 Votes Fresh Produce, Frozen Items

0 Online Grocery Services in this range Fresh Produce, Frozen Items

Voilà

Certain items like fresh produce and frozen goods are excluded from returns for quality reasons.

Lists product categories excluded from return eligibility.

Voilà Return Window

What is the return window duration?

7 days 0 Votes

20.76 days (Average)

Voilà

Customers can return most items within 7 days of receipt.

Number of days allowed for customers to initiate a return.

Voilà Return Pickup

Does the service offer return pickup?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà offers return pickup for eligible items, making the process convenient for customers.

Indicates whether the platform arranges pickup for returned products.

Voilà Refund Method

What is the refund method?

85 Voilà 0 Votes Original Payment

0 Online Grocery Services in this range Original Payment

Voilà

Refunds are issued to the original payment method, ensuring a straightforward process.

The form in which the refund is issued.

Voilà Refund Duration

How long does it take to process a refund?

3 days 0 Votes

5.76 days (Average)

Voilà

Refunds are typically processed within 3 days.

Average number of days required to complete a refund.

Voilà Refund Tracking

Can users track their refund status?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers can track the status of their refund through Voilà’s system.

Shows if customers can monitor refund progress.

Voilà Refund Notification

Are refund updates notified to customers?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers are notified once their refund is processed, keeping them informed.

Determines if users are notified when refund status changes.

Voilà Item Replacement Option

Is item replacement available?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Item replacement is offered for eligible returns, ensuring customer satisfaction.

Indicates if customers can opt for item replacement instead of refund.

Voilà Policy Transparency

How transparent is the return & refund policy?

85 Voilà 0 Votes Full

0 Online Grocery Services in this range Full

Voilà

Voilà’s return and refund policies are fully transparent, helping customers understand their rights.

Indicates how clearly return and refund policies are explained to users.

Technology & Integration ¹³

Voilà Platform Type

What is the platform type?

90 Voilà 0 Votes Web App, Mobile App

0 Online Grocery Services in this range Web App, Mobile App

Voilà

Voilà is accessible via both web and mobile platforms, providing flexibility for users.

Indicates the main platform type used for the service.

Voilà Third-Party Integration Support

Does the platform support third-party integration?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà integrates with third-party platforms for enhanced service offerings and product availability.

Determines if the system supports integration with third-party tools.

Voilà Order Analytics Dashboard

Is there an order analytics dashboard?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Customers can view order analytics, providing insights into their shopping habits and preferences.

Indicates if administrators can access detailed order analytics dashboards.

Voilà Two-Factor Authentication

Is two-factor authentication supported?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Two-factor authentication provides an additional layer of security for customer accounts.

Indicates if users can enable two-factor authentication for security.

Voilà Mobile App Version Support

Which mobile platforms are supported?

90 Voilà 0 Votes Android, iOS

0 Online Grocery Services in this range Android, iOS

Voilà

The mobile app is supported on both Android and iOS devices, catering to a broad audience.

Specifies supported mobile app platforms.

Voilà Web Performance Speed

What is the web performance speed?

2 sec 0 Votes

2.35 sec (Average)

Voilà

Web performance is swift, with load times typically under 2 seconds for a smooth browsing experience.

Average page load speed for the website.

Voilà System Uptime Guarantee

How reliable is the system uptime?

90 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Voilà offers excellent system uptime, ensuring the website and services are available nearly all the time.

Represents system reliability or uptime consistency.

Voilà App Connectivity

Does the service have strong app connectivity?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The app supports seamless connectivity, ensuring uninterrupted access to services.

Indicates whether the platform connects smoothly with other apps or partner systems.

Voilà Real-Time Stock Update

Does the platform update stock in real time?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Stock updates in real-time help customers see accurate product availability.

Shows if stock information is updated instantly to reflect real product availability.

Voilà Smart Product Recommendations

Does the service offer smart product recommendations?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Smart recommendations suggest relevant products based on shopping patterns.

Uses intelligent systems to suggest products based on user preferences or browsing history.

Voilà Personalized Shopping Features

Does the service offer personalized shopping features?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Personalized shopping features tailor the shopping experience based on past behaviors and preferences.

Provides tailored shopping experiences such as custom deals or product suggestions.

Voilà Smart Automation Features

Does the service use smart automation features?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Smart automation simplifies the shopping process, making it more efficient for regular customers.

Refers to use of intelligent automation to improve speed, efficiency, and accuracy.

Voilà Performance Under High Demand

How does the system perform under high demand?

90 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Voilà’s platform performs well under high demand, ensuring service reliability even during peak times.

Reflects how well the system performs during heavy order loads.

Sustainability & Ethics ¹²

Voilà Sustainable Packaging Usage

Does the service use sustainable packaging?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Sustainable packaging options reduce environmental impact, aligning with Voilà’s eco-friendly values.

Indicates if the service uses sustainable or biodegradable packaging materials.

Voilà Recyclable Packaging Rate

How recyclable is the packaging material?

90 Voilà 0 Votes Fully

0 Online Grocery Services in this range Mostly

Voilà

Voilà’s packaging is fully recyclable, making it easy for customers to dispose of responsibly.

Indicates the extent of recyclable materials used in packaging.

Voilà Eco-Friendly Delivery Option

Is there an eco-friendly delivery option?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Eco-friendly delivery options are available, supporting sustainability efforts.

Determines whether customers can choose eco-friendly delivery modes (e.g., bike, EV).

Voilà Plastic Reduction Initiative

Is there a plastic reduction initiative?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà is committed to reducing plastic use, contributing to environmental conservation.

Shows whether there are initiatives to reduce plastic usage.

Voilà Waste Reduction Policy

Does the company have a waste reduction policy?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Waste reduction is a key part of Voilà’s operational strategy, aimed at minimizing environmental impact.

Indicates if there is a formal waste reduction or zero-waste policy.

Voilà Carbon Offset Program

Is there a carbon offset program?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The carbon offset program helps counterbalance the environmental footprint of deliveries.

Shows if the service offsets carbon emissions through environmental programs.

Voilà Renewable Energy Usage

Does the company use renewable energy?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Renewable energy is used to power operations, contributing to a greener future.

Indicates if the company uses renewable energy for operations or logistics.

Voilà Local Sourcing Percentage

How much of the stock comes from local sources?

90 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

Voilà focuses on sourcing products locally, supporting Canadian producers and minimizing transportation emissions.

Reflects how much of the product inventory is locally sourced.

Voilà Fair Trade Product

Does the service sell fair trade products?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Fair Trade certification ensures ethical sourcing of products, benefiting farmers and workers.

Indicates whether fair trade-certified products are available.

Voilà Supplier Ethics Policy

Does the service maintain a supplier ethics policy?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Ethical supplier policies ensure that Voilà works with partners who adhere to high labor and environmental standards.

Indicates if the service enforces ethical standards for suppliers.

Voilà Food Donation Program

Is there a food donation program?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Voilà contributes to food donation programs, helping reduce food waste and support local communities.

Determines if unsold or surplus food is donated to charities.

Voilà Sustainability Reporting Transparency

How transparent is sustainability reporting?

90 Voilà 0 Votes Full

0 Online Grocery Services in this range Full

Voilà

Voilà provides full transparency in its sustainability reporting, allowing customers to track the company’s progress.

Shows how openly the company reports sustainability performance.

Marketing & Promotions ⁹

Voilà Promotional Campaign Frequency

How often does the service run promotional campaigns?

85 Voilà 0 Votes Monthly

0 Online Grocery Services in this range Weekly

Voilà

Voilà runs monthly promotional campaigns, offering discounts and special deals to customers.

How often promotional campaigns are launched.

Voilà Seasonal Campaigns

Does the service run seasonal campaigns?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Seasonal campaigns feature relevant products for holidays or special events, enhancing the shopping experience.

Indicates if seasonal or holiday-specific campaigns are offered.

Voilà Marketing Channels

Which marketing channels does the service use?

85 Voilà 0 Votes Email, Social Media, Search Ads, Influencers

0 Online Grocery Services in this range Email, Social Media, Search Ads, Influencers, Offline Ads

Voilà

Voilà reaches its audience through various marketing channels, ensuring broad visibility and engagement.

Types of marketing channels used to reach customers.

Voilà Influencer Collaborations

Does the platform collaborate with influencers?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Collaborations with influencers help Voilà reach new customers and build brand recognition.

Whether the service partners with influencers to promote products.

Voilà Social Media Presence Strength

How strong is the service’s social media presence?

85 Voilà 0 Votes Strong

0 Online Grocery Services in this range Excellent

Voilà

Voilà maintains a strong presence on social media, fostering customer interaction and engagement.

Reflects how active and engaging the service is on social media.

Voilà Customer Engagement Rate

How strong is customer engagement?

85 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

The company enjoys a high customer engagement rate, reflecting strong relationships with its user base.

Measures the level of customer interaction with the platform.

Voilà Loyalty Rewards Type

What type of loyalty rewards does the service provide?

85 Voilà 0 Votes Points

0 Online Grocery Services in this range Points

Voilà

The loyalty program uses points to reward customers for repeat business, enhancing customer retention.

Defines the type of loyalty program offered.

Voilà Cashback Offers

Does the platform offer cashback on orders?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

Cashback offers provide customers with direct savings, incentivizing purchases.

Indicates whether cashback options are provided to customers.

Voilà Referral Program

Does the platform offer a referral program?

Yes 0 Votes Voilà

Yes Online Grocery Services in this range

Voilà

The referral program rewards customers for introducing friends and family to Voilà’s service.

Shows if users can refer others to earn rewards.

Customer Satisfaction & Ratings ⁸

Voilà Average Customer Rating

What is the average customer rating?

90 Voilà 0 Votes 4.5/5

0 Online Grocery Services in this range 4.5/5

Voilà

With an average rating of 4.5/5, Voilà enjoys strong customer satisfaction across its platform.

The mean star rating given by customers across review platforms.

Voilà App Store Rating

What is the app store rating?

90 Voilà 0 Votes 4.7/5

0 Online Grocery Services in this range 4.7/5

Voilà

The app has a 4.7/5 rating in the App Store, reflecting positive customer feedback.

Average rating of the mobile app in app stores.

Voilà Website Trust Score

How trustworthy is the website?

90 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

The high trust score indicates that Voilà’s website is regarded as reliable and secure by users.

Reflects how trustworthy the website is perceived to be.

Voilà Repeat Customer Rate

How often do customers reorder?

85 Voilà 0 Votes High

0 Online Grocery Services in this range High

Voilà

A high repeat customer rate shows that Voilà has strong customer loyalty and retention.

Indicates the percentage of returning customers.

Voilà User Recommendation Rate

How likely are users to recommend this service?

90 Voilà 0 Votes High

0 Online Grocery Services in this range Excellent

Voilà

A high user recommendation rate indicates that most customers would recommend Voilà to others.

Measures how likely users are to recommend the service.

Voilà Brand Loyalty Score

What is the brand loyalty score?

85 Voilà 0 Votes 3/5

0 Online Grocery Services in this range 3/5

Voilà

Voilà has a strong brand loyalty score, indicating a dedicated and satisfied customer base.

Composite score based on repeat purchases and retention.

Voilà Complaint Rate

How often do customers file complaints?

90 Voilà 0 Votes Very Low

0 Online Grocery Services in this range Low

Voilà

With a very low complaint rate, Voilà demonstrates effective customer service and problem resolution.

Reflects how often customer complaints occur.

Voilà Resolution Satisfaction

How satisfied are customers with issue resolution?

80 Voilà 0 Votes Excellent

0 Online Grocery Services in this range Excellent

Voilà

Resolution satisfaction is rated excellent, highlighting Voilà’s commitment to customer support.

Shows how satisfied users are with problem resolution.

Surveys

Because hot takes deserve votes.

Voilà Delivery Speed

How fast is the delivery for this online grocery service?

Very fast — Delivered within 1 hour 0 Votes

Fast — Delivered within 2 to 3 hours 0 Votes

Average — Delivered within 3 to 6 hours 0 Votes

Slow — Delivered within 6 to 12 hours 0 Votes

Very slow — Delivered after 12 hours 0 Votes

Voilà Product Quality

How would you rate the quality of the groceries provided by this service?

Excellent quality — Fresh and high-quality products 0 Votes

Good quality — Generally fresh, but some products may vary 0 Votes

Average quality — Some products are not as fresh as expected 0 Votes

Below average quality — Several products are stale or damaged 0 Votes

Poor quality — Most products are not fresh or are spoiled 0 Votes

Voilà Ease of Use

How easy is it to navigate and use this online grocery service?

Very easy — Smooth and intuitive interface, no issues 0 Votes

Easy — Simple to use, with minor improvements needed 0 Votes

Neutral — Average experience, could be better 0 Votes

Difficult — Sometimes confusing or frustrating to use 0 Votes

Very difficult — Hard to navigate, many issues 0 Votes

Voilà Customer Support

How would you rate the customer support experience with this service?

Excellent — Fast, helpful, and responsive 0 Votes

Good — Resolves issues quickly with helpful staff 0 Votes

Average — Resolves issues but takes time 0 Votes

Poor — Slow response and not very helpful 0 Votes

Very poor — No resolution or support was unhelpful 0 Votes

Voilà Availability of Products

How satisfied are you with the variety of products available on this service?

Very satisfied — A wide range of groceries and options 0 Votes

Satisfied — Most items are available, but a few are missing 0 Votes

Neutral — Some products are often out of stock 0 Votes

Unsatisfied — Many essential items are out of stock regularly 0 Votes

Very unsatisfied — Rarely have the items I need in stock 0 Votes

Voilà Pricing

How would you describe the pricing for this online grocery service?

Great value for money — Excellent prices for quality 0 Votes

Pretty good price — Fairly priced for the convenience 0 Votes

Fair deal — Reasonable pricing for the quality offered 0 Votes

Kinda pricey — More expensive than expected 0 Votes

Crazy expensive — Way too expensive for what’s offered 0 Votes

Voilà Packaging Quality

How would you rate the quality of packaging for groceries from this service?

Excellent — Very well-packaged, no damage or spills 0 Votes

Good — Mostly well-packaged, minimal issues 0 Votes

Average — Some items may arrive slightly damaged or unsealed 0 Votes

Poor — Frequent packaging issues leading to damage 0 Votes

Very poor — Most items arrive damaged or poorly packaged 0 Votes

Voilà Delivery Accuracy

How accurate is the delivery of your order (correct items and quantities)?

Very accurate — All items and quantities are correct 0 Votes

Mostly accurate — Only minor mistakes in items or quantities 0 Votes

Neutral — A few missing or incorrect items each time 0 Votes

Often inaccurate — Many missing or incorrect items 0 Votes

Very inaccurate — Consistently wrong items or quantities delivered 0 Votes

Voilà Delivery Flexibility

How flexible is the delivery scheduling for this service?

Very flexible — Can choose precise delivery times that fit my schedule 0 Votes

Flexible — Good range of available time slots 0 Votes

Average — Limited time options, but still manageable 0 Votes

Inflexible — Difficult to find a convenient delivery time 0 Votes

Very inflexible — No flexibility, must accept the given time 0 Votes

Voilà User Reviews and Reputation

How would you describe the reputation of this online grocery service based on user reviews?

Very positive — Mostly great reviews, highly recommended 0 Votes

Positive — Generally good feedback, some small complaints 0 Votes

Neutral — Mixed reviews, both good and bad 0 Votes

Negative — Mostly negative feedback from users 0 Votes

Very negative — Mostly bad reviews, avoidable 0 Votes

Guides ¹

Yes, we brought proof.

Articles ¹

Your Guide to Using Voilà

voila.ca

7 months ago

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Voilà

Highlights 138

Why is Voilà better than other online grocery services ?

General Information

Product Range & Inventory

Pricing & Payment Options

Delivery & Fulfillment

Ordering Experience

Customer Support & Assistance

Delivery Staff & Handling Quality

Return & Refund Policy

Technology & Integration

Sustainability & Ethics

Marketing & Promotions

Customer Satisfaction & Ratings

Quick Take

Voilà

Details & Facts 145

General Information 6

Voilà Launch Year

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Voilà Service Type

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Voilà Operating Regions

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Voilà Headquarters Location

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Voilà Service Name

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Voilà Service Coverage

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Product Range & Inventory 15

Voilà Organic Products

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Voilà Fresh Produce

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Voilà Frozen Foods

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Voilà Imported Products

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Voilà Local Products

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Voilà Private Label Products

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Voilà Seasonal Items

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Voilà Specialty Diet Items

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Voilà Alcohol

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Voilà Tobacco

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Voilà Non-Food Items

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Voilà Inventory Update Frequency

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Voilà Stock Visibility Accuracy

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Voilà Product Substitution Policy

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Voilà Grocery Categories Covered

Pricing & Payment Options 13

Voilà Price Match Guarantee

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Voilà Price Range

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Voilà Price Transparency

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Voilà Discount

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Voilà Coupon Support

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Voilà Loyalty Program

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Voilà Membership Plan

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Voilà Subscription Discounts

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Voilà Minimum Order Value

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Voilà Taxes and Fees Display

Highlights ¹³⁸

Details & Facts ¹⁴⁵

General Information ⁶

Product Range & Inventory ¹⁵

Pricing & Payment Options ¹³

Delivery & Fulfillment ¹⁸

Ordering Experience ¹⁷